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Evidence Guide: HLTDEN013 - Allocate treatment appointments according to priority

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

HLTDEN013 - Allocate treatment appointments according to priority

What evidence can you provide to prove your understanding of each of the following citeria?

Elements define the essential outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain and record patient data

  1. Actively encourage patients to provide complete information without embarrassment or hesitation
  2. Record relevant information accurately and legibly
  3. Assist patients or carers to complete data forms as required
  4. Check accuracy of information with the patient or carer
  5. Collate charts and records for operator
  6. Maintain patient confidentiality
Actively encourage patients to provide complete information without embarrassment or hesitation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record relevant information accurately and legibly

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist patients or carers to complete data forms as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check accuracy of information with the patient or carer

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Collate charts and records for operator

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain patient confidentiality

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish priority level of care

  1. Advise operator or an appropriate person immediately if a patient may be at risk
  2. Identify patients who should be given priority
  3. Advance the level of priority for patients who require immediate attention in a dental emergency
Advise operator or an appropriate person immediately if a patient may be at risk

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify patients who should be given priority

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advance the level of priority for patients who require immediate attention in a dental emergency

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate options available to patients or carers

  1. Assist with managing patient expectations regarding waiting times for emergency care
  2. Manage questions in relation to the emergency visit
  3. Provide guidance to patients who are not in pain and present for non-urgent treatment
  4. Facilitate alternative non-urgent dental services
Assist with managing patient expectations regarding waiting times for emergency care

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage questions in relation to the emergency visit

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide guidance to patients who are not in pain and present for non-urgent treatment

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate alternative non-urgent dental services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Obtain and record patient data

1.1 Actively encourage patients to provide complete information without embarrassment or hesitation

1.2 Record relevant information accurately and legibly

1.3 Assist patients or carers to complete data forms as required

1.4 Check accuracy of information with the patient or carer

1.5 Collate charts and records for operator

1.6 Maintain patient confidentiality

2. Establish priority level of care

2.1 Advise operator or an appropriate person immediately if a patient may be at risk

2.2 Identify patients who should be given priority

2.3 Advance the level of priority for patients who require immediate attention in a dental emergency

3. Communicate options available to patients or carers

3.1 Assist with managing patient expectations regarding waiting times for emergency care

3.2 Manage questions in relation to the emergency visit

3.3 Provide guidance to patients who are not in pain and present for non-urgent treatment

3.4 Facilitate alternative non-urgent dental services

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Obtain and record patient data

1.1 Actively encourage patients to provide complete information without embarrassment or hesitation

1.2 Record relevant information accurately and legibly

1.3 Assist patients or carers to complete data forms as required

1.4 Check accuracy of information with the patient or carer

1.5 Collate charts and records for operator

1.6 Maintain patient confidentiality

2. Establish priority level of care

2.1 Advise operator or an appropriate person immediately if a patient may be at risk

2.2 Identify patients who should be given priority

2.3 Advance the level of priority for patients who require immediate attention in a dental emergency

3. Communicate options available to patients or carers

3.1 Assist with managing patient expectations regarding waiting times for emergency care

3.2 Manage questions in relation to the emergency visit

3.3 Provide guidance to patients who are not in pain and present for non-urgent treatment

3.4 Facilitate alternative non-urgent dental services

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

• managed 3 patient appointments according to priority including:

- establishing priority level of care for each patient and advancing priority if required

- managing patients expectations regarding waiting times for both emergency and non-emergency care

• recognised and responded to 1 simulated dental emergency.

The candidate must be able to demonstrate essential knowledge required to effectively complete the tasks outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the work role. This includes knowledge of:

• medical complications relevant to the dental triage role including:

- diabetes

- compromised airway

- septicaemia

• dental complications relevant to the dental triage role including:

- dental and or maxillofacial trauma including avulsed teeth

- serious dental infections requiring urgent attention

- significant dental haemorrhage

- systemic progression of dental problems such as compromised airway

• medical problems that may complicate dental management including:

- patients requiring antibiotic cover

- patients requiring steroid cover

- patients who are pregnant

- patients with significant learning or physical disabilities that may affect their ability to wait for treatment

• the special requirements of children with toothache

• oral anatomy and physiology including fundamental knowledge of:

- teeth and periodontal tissues

- structures of the oral cavity

- tooth identification

• dental and medical records and charts including:

- correct dental terminology

- items that constitute a dental record

- notation systems including FDI and charting symbols for tooth surfaces, cavities and other dental problems in accordance with codes and guidelines

- confidentiality of patient records

• effects of ageing upon the oral tissues and the special needs of the older dental patient.